What to Know Before You Move In

We've gathered answers to the questions we hear most from future residents - from leasing details and pet policies to amenities and move-in tips. Whether you're exploring your options or ready to make your move, this FAQ guide makes it easy to find the information you need to feel confident about calling our community home. 

Leasing & Application Process

Yes, corporate leases are available. Please contact the leasing team for specific requirements and availability.

Yes! Fountains Matthews may offer a variety of lease term options depending on availability and seasonality. Flexible leasing helps residents find a plan that fits their lifestyle. 

Furnished apartment homes are not currently offered at Fountains Matthews. All residences are leased unfurnished, giving residents the freedom to personalize and style their space to fit their lifestyle. For those seeking temporary or turnkey living solutions, the leasing team may be able to help explore nearby furnished or corporate housing options. 

Application approvals are typically completed within 3 to 5 business days, depending on screening results and document verification.

Apartment Features & Policies

Yes, decorating is allowed; however, any modifications must be returned to their original condition prior to move-out to avoid potential charges.
Yes! We are currently offering  up to 10 weeks free base rent. Contact the leasing team for full details and lease terms. 
Apartment homes include a full appliance package with a refrigerator, stove, microwave, dishwasher, garbage disposal, and in-unit washer and dryer.
Subletting is not permitted. Residents must fulfill the terms of their lease agreement.

Community Amenities & Conveniences

Yes, all apartment homes include a washer and dryer for convenient, in-unit laundry.

Think “vacation vibes,” every day. Residents can enjoy:

  • Resort-style saltwater pool with cabanas
  • Fitness center with yoga studio
  • Outdoor grilling stations & fire pit
  • Gaming lounge & billiards
  • Walking trails
  • Pet spa & dog park
  • Resident clubhouse and social spaces

It’s designed to help you recharge, connect, and enjoy life outside your apartment walls. 

The resort-style pool deck is open daily from 9 AM to 9 PM, offering plenty of time to unwind, soak up the sun, or enjoy time with friends and neighbors. 

Yes! The fitness center is available 24/7, making it easy for residents to squeeze in an early-morning workout, late-night cardio session, or anything in between. 

Select residential buildings and amenity spaces feature secured or controlled-access entry systems to help create a more private community environment for residents and their guests. 

Packages are delivered to a designated package room for secure and convenient resident access.

Yes, residents have access to various parking options, including garages and reserved spaces. 

Yes! Fountains Matthews offers on-site EV charging access for residents, making it more convenient to power up electric vehicles right from the community. 

Yes! Fountains Matthews offers convenient access to public transportation through the Charlotte Area Transit System (CATS), making commuting around Matthews and into Charlotte more accessible for residents. 

Fountains Matthews is located within the Matthews Township school district and is served by Charlotte-Mecklenburg Schools (CMS), offering residents access to schools in the greater Matthews area. 

In addition to public schools, the Matthews area offers access to a variety of private schools, charter schools, preschools, and childcare options close to the community. 

Rent, Utilities & Insurance

Rent payments can be made through the online resident portal, making it easy to schedule payments, set up autopay, and manage account details anytime or via certified funds such as a cashier’s check or eMoney order.

Yes, renters insurance is required to help protect personal belongings and provide liability coverage.
No utilities are included in the rent. Residents are responsible for setting up and maintaining their own utility accounts.
Utilities can be set up online through Duke Energy prior to move-in.
Internet and cable services are provided through a bulk account with Spectrum.

Pet Policies

Absolutely! Fountains Matthews welcomes both cats and dogs, so your furry companions can feel right at home too. The community even features a large fenced dog park and pet spa for extra tail-wagging fun. 

Pet fees range from $350 to $550, depending on the number and type of pets.
Yes, breed restrictions apply. Contact the leasing office for complete details.

Maintenance & Service Requests

Yes! Fountains Matthews has a dedicated on-site maintenance team focused on keeping the community clean, comfortable, and running efficiently for residents every day. 

Because they combine professionalism with genuine care. Residents appreciate responsive service, friendly communication, and a team that works hard to make apartment living stress-free and comfortable. 

Easy! Residents can submit maintenance requests online through the resident portal anytime, day or night. Whether it’s a leaky faucet or a light bulb issue, the maintenance team is ready to help keep your home running smoothly. 

Yes — because emergencies don’t stick to business hours. Fountains Matthews offers 24/7 emergency maintenance support for urgent issues like plumbing leaks, HVAC outages, or other immediate concerns that need fast attention. 

Not necessarily. Residents can give the maintenance team permission to enter and complete repairs while they’re away, making it convenient to keep your schedule uninterrupted.